All classes require advance online registration.

You must receive a confirmation by email or text before attending. If you do not receive a confirmation, you are not registered for that class or service.

A minimum of two students must be registered at least two hours before the scheduled class time. If the minimum enrollment is not met, the class will be automatically canceled.

If Vertical Pole Studio cancels a class:

• You will be notified by email.
• Any class credit used will be returned to your class pass.
• If applicable, your payment will be refunded to the card used for registration.

Please make sure your student account includes a current email address and phone number. Important registration confirmations, class updates, schedule changes, and cancellation notices are sent using the contact information associated with your account.

When a class is full, you may join the waitlist. Spots often become available when another student cancels.

By joining the waitlist, you are confirming that you fully intend to attend if a spot becomes available—even with short notice.

Please keep the following in mind:

• You will receive an automatic email and text notification if you are moved into the class.
• Your student account must include a valid email address and phone number.
• Once you are added to the class, the regular 24-hour cancellation policy applies.
• If you are no longer available to attend, remove yourself from the waitlist as soon as possible to avoid late-cancellation or no-show fees.

Please arrive at least 10 minutes early, dressed and ready to begin at the scheduled class time.

For everyone’s safety, students who arrive after class has started will not be permitted to participate. Late arrivals cannot transfer their reservation to another class and will not receive a refund or account credit.

Arriving on time allows you to receive essential safety instructions, participate in the warm-up, and avoid disrupting the experience of other students.

Vertical Pole Studio has a strict 24-hour cancellation policy.

If you cancel more than 24 hours before the scheduled class time, your class credit will be returned to your account for future use within its original expiration period.

If you cancel within 24 hours of the scheduled class time:

• Your class credit will be forfeited.
• A $10 late-cancellation fee will be charged.

If you do not attend your scheduled class and have not canceled:

• Your class credit will be forfeited.
• A $25 no-show fee will be charged.

These fees can be avoided by canceling more than 24 hours before your scheduled class.

This policy applies to single-class credits and class packages. It does not apply to specialty workshops, private sessions, private parties, training programs, or class series.

We understand that life happens. If your single-class credit or class package expires before you have used all your credits, you have the following options:

You may purchase a new class or class package at any time.

Please note that purchasing a new package does not reactivate or transfer unused credits from an expired package. Any remaining expired credits will be forfeited.

If you need additional time to use your remaining credits, you may purchase an extension:

• One-week extension: $25
• Two-week extension: $35

Multiple extensions may be purchased when needed.

To request an extension, email contact@vpolestudio.com at least 24 hours before booking your next class. Extensions must be approved and applied to your account before expired credits can be used.

All purchases are final, including:

• Memberships
• Class packages
• Workshops and training programs
• Private sessions
• Private parties
• Space rentals
• Special events and other studio offerings

Purchases are non-refundable and non-transferable, except when Vertical Pole Studio Pensacola cancels an offering and expressly provides a refund.

Please carefully review all dates, expiration periods, and studio policies before completing your purchase.

Your safety is our highest priority.

• All instructors are certified or qualified to teach their specific disciplines.
• Students may not spot, coach, or instruct one another.
• Follow all instructor cues, safety directions, and progressions.
• Train at your current level and respect your body’s limitations.
• Crash mats are required during all Open Pole, Open Aerial, and practice sessions.
• Students may only practice skills they have been formally taught.
• Students must participate in the instructor-led warm-up before using studio equipment.
• An instructor may modify or discontinue a student’s participation when necessary for safety.

Our progressive curriculum is designed to help you develop strength, confidence, technique, and body awareness safely.

Vertical Pole Studio is committed to maintaining a positive, inclusive, respectful, and empowering environment.

While inside the studio:

• Treat instructors, staff, and fellow students with respect.
• Keep phones silenced and do not take phone calls inside the studio.
• Do not wear street shoes in designated training areas.
• Respect personal boundaries and ask for consent before touching another person.
• Follow all instructor and staff directions.
• Help us keep the studio and equipment clean and organized.

Bullying, harassment, discrimination, threatening behavior, or intentionally invading another person’s personal space will not be tolerated.

Anyone who violates these standards may be asked to leave without a refund and may lose future studio privileges.

Personal photography and filming are not permitted during regular classes. This policy protects student privacy, prevents distractions, and supports a safe learning environment.

Photos and videos may be taken:

• Before or after class, with permission from everyone appearing in the content
• During private sessions
• During private parties
• During approved space rentals
• During designated Open Pole or Open Aerial practice sessions

Always obtain permission before photographing or recording another student, instructor, or staff member.

Vertical Pole Studio Pensacola may occasionally photograph or film classes for promotional purposes.

When possible, we will announce that filming is taking place so students may step out of the recording area if they prefer not to participate.

Advance announcements may not always be available during guest-instructor workshops or special events. If you do not wish to be photographed or filmed, please notify the studio before attending.

By publicly posting and tagging Vertical Pole Studio in content created inside the studio, you grant Vertical Pole Studio Pensacola permission to repost or share that content, with appropriate credit when possible.

If you do not want your content shared, please email contact@vpolestudio.com

The following items are permitted inside the studio:

• Bottled water
• A small protein bar or healthy snack when medically or physically needed

All other food and beverages must remain outside the training area unless approved for a private event.

Alcohol and intoxicating substances are strictly prohibited before participating in any physical activity.

Anyone who appears intoxicated or impaired will not be permitted to participate and will not receive a refund or class credit.

Studio space rentals are intended for approved personal use, including:

• Individual practice
• Rehearsals
• Personal, non-commercial photography or content creation

Space rentals may not be used for:

• Teaching or coaching others
• Hosting paid sessions or events
• Providing services to clients
• Conducting profit-generating or commercial activities without prior written approval

• The 24-hour cancellation policy applies to all rentals.
• Rentals must be reserved by the full hour.
• Half-hour rentals are not available.
• Photoshoots, video projects, and commercial content must be approved and booked directly through contact@vpolestudio.com
• Renters must follow all studio safety, equipment, conduct, and cleanup requirements.

Violating the rental agreement may result in the immediate termination of the rental without a refund.

Private sessions must be canceled or rescheduled at least 24 hours in advance.

Sessions canceled within 24 hours will result in the loss of the session credit. Missed private sessions and late arrivals are non-refundable.

Private-party reservations are governed by separate booking and cancellation policies. Please review the policies listed on the Party Page before making a reservation.